Support

We respond to every request personally. After you submit the form below, our team reviews your message and gets back to you by email — typically within one business day. For urgent issues, we prioritize same-day replies.

If you have a technical question about Finch, including account access or feature requests, the form is the fastest way to reach us. For press or partnership inquiries, please use support@genuinelabs.ai.

Before submitting, check that your email address is correct — that is where we will reply. The form includes optional fields for diagnostic information, which help us resolve your issue faster.